Samsung has suspended sales of its brand-new top-end Galaxy Note 7 smartphone and is offering replacements for anyone who has already purchased one, but has stopped short of a full recall.
Koh Dong-jin, president of Samsung’s mobile business, said on Friday, two weeks after the Note 7’s launch: “We have received several reports of battery explosions on the Note 7… and it has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process so it was very difficult to find out.”
Koh refused to name the supplier of the faulty battery, but said that Note 7s sold in China used batteries from a different supplier and were unaffected. He said that Samsung was working with two or three different battery suppliers for the smartphone, including its own Samsung SDI.
A Samsung spokesperson said: “To date there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
“For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”